{"id":25990264,"date":"2023-07-04T15:56:34","date_gmt":"2023-07-04T13:56:34","guid":{"rendered":"https:\/\/marketingautomation.it\/marketing-automation\/"},"modified":"2025-03-04T11:21:08","modified_gmt":"2025-03-04T10:21:08","slug":"marketing-automation","status":"publish","type":"page","link":"https:\/\/marketingautomation.it\/en\/","title":{"rendered":"Marketing Automation"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/marketingautomation.it\/wp-content\/uploads\/2023\/07\/Vector.png&#8221; background_size=&#8221;custom&#8221; background_image_width=&#8221;53%&#8221; background_position=&#8221;center_right&#8221; background_horizontal_offset=&#8221;0%&#8221; z_index=&#8221;999&#8243; custom_margin=&#8221;-295px||0px||false|false&#8221; custom_padding=&#8221;140px||0px||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; 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global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Roboto||||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;||7px|||&#8221; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;12px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>DATA COLLECT<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins||||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;50px&#8221; text_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;||2px|||&#8221; custom_padding=&#8221;||33px|||&#8221; text_font_size_tablet=&#8221;50px&#8221; text_font_size_phone=&#8221;30px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Collect data and automate<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Roboto||||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;16px&#8221; width=&#8221;90%&#8221; custom_margin=&#8221;||24px|||&#8221; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;16px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"p1\">Many systems used by Marketing and Sales teams (such as CRM, eMail, sites, social, etc&#8230;) produce a large amount of data but operate in compartments: <strong>Marketing Automation<\/strong> eliminate silos and guide your strategy;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; animation_style=&#8221;fade&#8221; sticky_position_tablet=&#8221;&#8221; sticky_position_phone=&#8221;&#8221; sticky_position_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/marketingautomation.it\/wp-content\/uploads\/2024\/05\/data-collect-marketing-automation-1.png&#8221; title_text=&#8221;data collect marketing automation&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-e0610be2-4ba8-480f-b8e6-433f17925ab3&#8243; custom_padding=&#8221;30px||30px||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{%22gcid-e0610be2-4ba8-480f-b8e6-433f17925ab3%22:%91%22background_color%22%93}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;80%&#8221; width_last_edited=&#8221;on|phone&#8221; max_width=&#8221;1440px&#8221; custom_padding=&#8221;45px||6px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||||false|false&#8221; sticky_position=&#8221;top_bottom&#8221; sticky_offset_top=&#8221;10px&#8221; sticky_limit_top=&#8221;row&#8221; sticky_limit_bottom=&#8221;row&#8221; sticky_transition=&#8221;off&#8221; sticky_position_tablet=&#8221;top_bottom&#8221; sticky_position_phone=&#8221;none&#8221; sticky_position_last_edited=&#8221;on|phone&#8221; sticky_offset_top_tablet=&#8221;10px&#8221; sticky_offset_top_phone=&#8221;0px&#8221; sticky_offset_top_last_edited=&#8221;on|phone&#8221; sticky_offset_surrounding_tablet=&#8221;&#8221; sticky_offset_surrounding_phone=&#8221;off&#8221; sticky_offset_surrounding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Roboto||||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;||4px|||&#8221; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;12px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>COMPLIANCE<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins||||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;50px&#8221; text_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;|-16px|2px|||&#8221; custom_padding=&#8221;||34px|||&#8221; text_font_size_tablet=&#8221;50px&#8221; text_font_size_phone=&#8221;30px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Data Management privacy first<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Roboto||||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;16px&#8221; custom_margin=&#8221;||24px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Marketing Automation manages proprietary data (so-called Zero &amp; First Party Data), customer privacy and more by controlling data flows between different systems and managing consent. A solution that protects your business, in actively managing and documenting flows and sources of consent;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; animation_style=&#8221;fade&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/marketingautomation.it\/wp-content\/uploads\/2024\/05\/SINGLE-CUSTOMER-VIEW-.png&#8221; title_text=&#8221;SINGLE CUSTOMER VIEW&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-e0610be2-4ba8-480f-b8e6-433f17925ab3&#8243; custom_padding=&#8221;130px||121px|||&#8221; custom_padding_tablet=&#8221;130px||121px|||&#8221; custom_padding_phone=&#8221;30px||30px||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{%22gcid-e0610be2-4ba8-480f-b8e6-433f17925ab3%22:%91%22background_color%22%93}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;80%&#8221; width_last_edited=&#8221;on|phone&#8221; max_width=&#8221;1440px&#8221; custom_padding=&#8221;45px||6px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; animation_style=&#8221;fade&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/marketingautomation.it\/wp-content\/uploads\/2024\/05\/SINGLE-CUSTOMER-VIEW-.png&#8221; title_text=&#8221;SINGLE CUSTOMER VIEW&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||||false|false&#8221; sticky_position=&#8221;top_bottom&#8221; sticky_offset_top=&#8221;10px&#8221; sticky_limit_top=&#8221;row&#8221; sticky_limit_bottom=&#8221;row&#8221; sticky_transition=&#8221;off&#8221; sticky_position_tablet=&#8221;top_bottom&#8221; sticky_position_phone=&#8221;none&#8221; sticky_position_last_edited=&#8221;on|phone&#8221; sticky_offset_top_tablet=&#8221;10px&#8221; sticky_offset_top_phone=&#8221;0px&#8221; sticky_offset_top_last_edited=&#8221;on|phone&#8221; sticky_offset_surrounding_tablet=&#8221;&#8221; sticky_offset_surrounding_phone=&#8221;off&#8221; sticky_offset_surrounding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;||4px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>COMPLIANCE<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins||||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;50px&#8221; text_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;|-16px|2px|||&#8221; custom_padding=&#8221;||34px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>An approach<br \/>privacy first<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Roboto||||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;16px&#8221; width=&#8221;90%&#8221; custom_margin=&#8221;||24px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Marketing Automation manages proprietary data (so-called Zero &amp; First Party Data), customer privacy and more by controlling data flows between different systems and managing consent. A solution that protects your business in actively managing flows and sources of consent;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#0F2682&#8243; custom_padding=&#8221;2px||66px|||&#8221; custom_padding_tablet=&#8221;2px||66px|||&#8221; custom_padding_phone=&#8221;||25px||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;3_4,1_4&#8243; use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; width=&#8221;95%&#8221; max_width=&#8221;1440px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins|300|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;40px&#8221; text_line_height=&#8221;1.4em&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;69px|||0px|false|false&#8221; custom_margin_tablet=&#8221;69px|||0px|false|false&#8221; custom_margin_phone=&#8221;80px||0px|15px|false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; text_font_size_tablet=&#8221;40px&#8221; text_font_size_phone=&#8221;35px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\">Want to see <strong>Marketing Automation<\/strong> in action?<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; 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custom_margin_phone=&#8221;0px||80px|15px|false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;|45px||45px|false|true&#8221; button_text_size_tablet=&#8221;20px&#8221; button_text_size_phone=&#8221;18px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-e0610be2-4ba8-480f-b8e6-433f17925ab3&#8243; custom_padding=&#8221;69px||95px|||&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{%22gcid-e0610be2-4ba8-480f-b8e6-433f17925ab3%22:%91%22background_color%22%93}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; 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Your company&#8217;s internal processes will be far smoother, and you will save a great deal of time.<\/p>\n<p>[\/dipi_advanced_tabs_item][dipi_advanced_tabs_item title=&#8221;SEGMENTATION&#8221; image=&#8221;https:\/\/marketingautomation.it\/wp-content\/uploads\/2024\/04\/Image@2x-1.png&#8221; img_placement=&#8221;row&#8221; img_container_width=&#8221;71%&#8221; img_container_max_width=&#8221;60%&#8221; content_image_align=&#8221;start&#8221; image_margin=&#8221;0px|10px|10px|10px|false|false&#8221; use_button=&#8221;on&#8221; at_button_text=&#8221;Request a demo&#8221; at_button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI1ODY5OTYzIn19@&#8221; at_button_url_new_window=&#8221;1&#8243; tab_media=&#8221;none&#8221; _builder_version=&#8221;4.24.3&#8243; _dynamic_attributes=&#8221;at_button_url&#8221; _module_preset=&#8221;default&#8221; title_font=&#8221;Poppins|600|||||||&#8221; title_font_size=&#8221;17px&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;16px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#2e3192&#8243; button_border_radius=&#8221;100px&#8221; button_font=&#8221;Poppins||||||||&#8221; button_use_icon=&#8221;on&#8221; button_icon=&#8221;&#x24;||divi||400&#8243; button_icon_color=&#8221;#FFFFFF&#8221; button_on_hover=&#8221;off&#8221; button_custom_margin=&#8221;28px||||false|false&#8221; button_custom_padding=&#8221;7px|41px|7px|24px|true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>&nbsp;<\/p>\n<h1><strong>Automatic clusters and targets<\/strong><\/h1>\n<p>&nbsp;<\/p>\n<p>Go beyond the concept of a list: with MA <strong>you can segment your customer base<\/strong> from all master data, behavioral data, and based on preferences expressed by customers and prospects. 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_module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;13px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#0F2682&#8243; button_border_color=&#8221;RGBA(255,255,255,0)&#8221; button_border_radius=&#8221;40px&#8221; button_use_icon=&#8221;on&#8221; button_icon=&#8221;&#x24;||divi||400&#8243; button_custom_margin=&#8221;20px||||false|false&#8221; button_custom_padding=&#8221;10px|20px|10px|20px|false|false&#8221; border_radii_image=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; icon_alignment_horz1_tablet=&#8221;center&#8221; icon_alignment_horz1_phone=&#8221;center&#8221; icon_placement_tablet=&#8221;top&#8221; icon_placement_phone=&#8221;left&#8221;]<\/p>\n<h1><strong>Campaign Manager<\/strong><\/h1>\n<p>Create customized email campaigns and take advantage of different campaign options based on your conversion goals: choose from <strong>dem campaigns<\/strong>, <strong>A\/B testing<\/strong>.<\/p>\n<div class=\"dipi-at-btn-wrap\">\u00a0<\/div>\n<p>[\/dipi_advanced_tabs_item][dipi_advanced_tabs_item title=&#8221;MARKETING TOOL&#8221; 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The creation of <strong>targeted targets<\/strong> brings great benefits in terms of message responsiveness and business.<\/p>\n<div class=\"dipi-at-btn-wrap\">\u00a0<\/div>\n<p>[\/dipi_advanced_tabs_item][dipi_advanced_tabs_item title=&#8221;CUSTOMER JURNEY&#8221; admin_label=&#8221;SEO&#8221; image=&#8221;https:\/\/marketingautomation.it\/wp-content\/uploads\/2024\/04\/Image@2x-2.png&#8221; img_placement=&#8221;row&#8221; img_container_width=&#8221;40%&#8221; image_margin=&#8221;0px|40px|0px|0px|false|false&#8221; use_button=&#8221;on&#8221; at_button_text=&#8221;Request a demo&#8221; at_button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI1ODY5OTYzIn19@&#8221; at_button_url_new_window=&#8221;1&#8243; tab_media=&#8221;none&#8221; font_icon=&#8221;\uf080||fa||400&#8243; font_icon_active=&#8221;\uf080||fa||400&#8243; tab_icon_placement=&#8221;top&#8221; tab_icon_placement_phone=&#8221;left&#8221; image_margin_tablet=&#8221;0px|0px|30px|0px|false|false&#8221; image_margin_phone=&#8221;0px|0px|30px|0px|false|false&#8221; image_margin_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.24.3&#8243; _dynamic_attributes=&#8221;at_button_url&#8221; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;13px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#0F2682&#8243; button_border_color=&#8221;RGBA(255,255,255,0)&#8221; button_border_radius=&#8221;40px&#8221; button_use_icon=&#8221;on&#8221; button_icon=&#8221;&#x24;||divi||400&#8243; button_custom_margin=&#8221;20px||||false|false&#8221; button_custom_padding=&#8221;10px|20px|10px|20px|false|false&#8221; border_radii_image=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; icon_placement_phone=&#8221;left&#8221;]<\/p>\n<h4>All touchpoints<\/h4>\n<p>Go beyond the concept of a list: with MA <strong>you can segment your customer base<\/strong> from all master data, behavioral data, and based on preferences expressed by customers and prospects. 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